Shipping & Return Policy

🚚 Shipping & Return Policy

At Dial Stars, we aim to deliver your products quickly, safely, and hassle-free. Please read our shipping and return policy carefully before placing your order.

📦 Shipping Policy

1. Delivery Time:

• Orders are usually processed within 1-2 business days.

• Delivery within Pakistan typically takes 2–5 business days.

• For special items, customized orders, or pre-orders, delivery time may vary.

2. Shipping Charges:

• Free shipping may be available on select products or above a certain order amount.

• Standard shipping charges apply based on your location and order weight.

3. Order Tracking:
Once your order is shipped, a tracking number will be sent via email or SMS for easy tracking.

🔄 Return & Exchange Policy

1. Eligibility for Return:

• Products can be returned within 7 days of delivery.

• Item must be unused, undamaged, and returned in original packaging.

• Return shipping cost is the buyer's responsibility unless the item was damaged or incorrect.

2. Non-Returnable Items:

• Products labeled “Final Sale” or customized items

• Used, worn, or damaged items not due to our error

3. Refund or Exchange:

• Once the returned item is received and inspected, we will notify you about the refund or exchange status.

• Refunds are processed within 5–7 business days via the original payment method.

If you have questions about shipping or want to initiate a return, contact us at:
📧 Email: dialstars@gmail.com
📞 Phone: 0325-4390150

We're here to help!